Information & FAQs
All bookings require a holding deposit of a minimum of 20% of the total value of your accommodation at the time of booking. No booking will be accepted or confirmed without a paid deposit. We respectfully advise there are no refunds given, therefore before you make a booking please be certain of your dates and length of stay.
Confirmation of Booking
Once your booking has been made and the deposit has been paid you will receive a confirmation email from us within 24 – 48 hours (during business hours). It is important you read your confirmation email as it contains important information about your holiday.
We accept payments by direct deposit or credit card.
If you are arriving during business hours the balance of your accommodation can be paid on arrival. If you are paying by cheque or direct deposit you must ensure cleared funds have been received by Sandgate Real Estate no less than 3 business days prior to your arrival. If you are arriving on a Sunday, Public Holiday or after hours the balance of your accommodation must be paid in full no less than 3 business days prior to your arrival.
Check in is between 12 pm and 1 pm at our office located at 27 Brighton Road, Sandgate QLD. Check in times may vary in peak holiday seasons. Refer to your confirmation email in this case.
After Hours Check in/Arrival
If you are not able to arrive within the specified times we do offer an after hours check in facility. To use this facility you will need to notify our office and ensure all outstanding balances are paid.
Check out is by 11 am on the day of departure. All keys issued must be returned to the agent’s office by 11 am on the day of check out.
Some properties have linen included in the tariff. If you are unsure if linen is included please contact the agent or refer to your confirmation email. If you wish to bring your own linen with you, ensure you bring the following; sheets, bath towels, pillowcases, tea towels, bath mats, hand towels & beach towels.
Unfortunately Pets are not allowed at our Holiday Rentals, charges will apply for cleaning and sanitation if pets are found to have been at the property.